Support JOOLL

Customer Service Form

Please fill out the below form with your enquiry.

For faster processing, please add in as much detail as possible and make sure you have read the service conditions here

Please keep in mind, due to Christmas vacation from the 20th of December until the 5th of January, we won’t be able to meet our response time of one working day.

Reasons for enquiry *

1 - Service Invitation: Please select after receiving a service reminder

2 - Service Request: Please select, when it is time for your service without receiving a service reminder

3 - Repair Request: Please select, when something is wrong with your bike, which needs to be fixed. IMPORTANT - please check your service plan coverage

4 - Insurance Claim: Please select, when your bike got stolen. Please let us know the theft date and a detailed description of the event (if possible include pictures)

5 - Return of your Bike: Please select, when you need to return your Bike

6 - General Request: Please select, when you have any question regarding e.g. bike tracking or your bike leasing

Bike User

Name *

Phone number *

E-mail address *

Where is the bike at the moment?

Street & Number *

City *

Postcode *

Country *

Bike Data

ORDER ID or frame number of your bike

If you don't have your Order ID close by, please fill in your frame number of your bike.

Make sure all the required fields (*) are filled up before submitting this form